SHOPPE WITH CONFIDENCE

COVID-19 pLANS + PROCEDURES

As of May 4th, we are now happy to announce that we are open and shipping daily.

As we move through this uncertain time together, we are following all CDC guidelines to protect the safety of our staff and our customers. As a collected team we are:

  • Disinfecting high traffic areas within our office + warehouse every morning and night.
  • Educating our staff on the current situation + how to reduce risk.
  • Implementing consistent + proper hand-washing by all of our team (warehouse or office).
  • Minimizing the physical contact with not only the products that leave our loving hands, but in general within the office.
  • Working in split shifts to reduce the number of staff on site, and enforcing social distancing.
  • Requiring all staff to wear masks while on site.

We are not only putting physical health measures into effect, but we are also promoting positive + healing energies within our office, as well by:

  • Unifying as a team to allow for comfort + sense of community.
  • Encouraging mental + spiritual health for our employees by providing proper resources + tools.

Your health has always been top priority when it comes to shipping + handling our products, however, now more than ever we have pushed health to the top of our list. We will continue to take whatever steps needed to ensure not only your health + safety, but our employee’s and community’s health, as well.

We encourage all of our customers to practice similar steps at home to increase + protect your own personal health + vibrations.

If ever there is a time where you’d like to reach out to our staff with questions regarding our team, products, or general knowledge please do not hesitate to contact us at help@shoppegeo.com.

You’re more than a customer, you’re a part of the fam! 

Forever Sending Love + Positivity

WHAT IS YOUR ONLINE RETURN POLICY?

We accept returns within 30 days of the original purchase date. If you do wish to return your one of a kind item, please submit a return request form found in your account orders here.

Once submitted, we will issue you a return label via email. When we receive and process your return, a full refund will be issued- excluding the return shipping costs.

Returns will have $6.95 flat rate return shipping cost. Our shipping and handling fees are non-refundable, and the items must be returned in their original condition. So make sure to package each item you wish to return with care in order to avoid it being damaged on its way back to its old home.

OOPS! WHAT IF I NEED TO CHANGE OR CANCEL MY ORDER?

As soon as you complete your transaction through our checkout, it is instantly processed and cannot be changed or cancelled.

WHAT IF MY ITEMS I ORDERED ARRIVED DAMAGED?

No matter how much extra attention and care we put into packing your special items, sometimes things out of our control just happen! If your order arrives damaged don’t let it kill your vibe, we have you covered! Just email us as soon as your damaged product arrives and our amazing customer service team will take care of you! (#NoBadDays)

HELP! MY PACKAGE IS LOST!

Did your vibes lose their way? If you think your items may have been lost, or worse, stolen, immediately contact your carrier directly. Hopefully, they can find your precious items and return them to you. If not, unfortunately once an order has left our hands we aren’t responsible for it getting lost or stolen. It’s a major buzzkill, but hopefully the extra love we put into each package will ward off any bad vibes until your items complete their journey to their new home!

WHERE DO YOUR ITEMS COME FROM?

Each and every one of our items are one of a kind and genuine, just like you! All of our products have been especially picked and sourced for their unique beauty and inspirational properties. From the Himalayan region, down to the mystical mines of Brazil, we actively seek out Earth’s most precious and beautiful gifts in order to bring you true, irreplaceable, and genuine products. This explains why each rock, crystal, stone, and gem vary, and have their own personal unique vibe and appearance.

I’VE PLACED MY ORDER! WHEN WILL MY ITEMS SHIP?

All orders will generally ship within 1 – 3 business days (yay!) If an order is placed on Friday, it will ship the next business day. Unfortunately, we don’t ship on Saturdays, Sundays, or national holidays, but that doesn’t mean we won’t process it first thing next business day! 

Our orders cannot be shipped to PO Boxes.

YOUR ITEMS ARE IN TRANSIT! HOW CAN I TRACK MY ORDER?

We are happy you love our items as much as we do! To see where your items are located, check the tracking information that we sent you!

Can’t find the tracking email? Check all of your inbox folders! A tracking email is sent separately from the order confirmation email. 

I LOVE YOUR PRODUCTS! WHAT METHODS OF PAYMENT DO YOU ACCEPT?

We accept Visa, MasterCard, Discover, and American Express!

UGH - AN ITEM I PURCHASED IS NOW ON SALE

It’s always a bummer to see an item you purchased on sale at a later date. Unfortunately, we are a small business and are not able to offer price adjustments on items previously purchased. Make sure to take advantage of our awesome promotions and sale items while you can!

HOW DO YOU APPLY SALES TAX?

We charge sales tax for all the states we ship to in accordance to their state and local laws. The tax rate will vary depending on the address you provide!

INTERNATIONAL SHIPPING

It’s a party in the USA right now- however we are preparing to expand!

Stay subscribed to our emails and social media to see when will start sharing our positive vibes overseas (and land!)

TERMS OF USE (tHE LEGAL STUFF)

This website, including all of its information and content, such as text, data, designs, icons, logo, artwork, images, photographs, graphics, messages, software and the HTML used to generate the pages (collectively, “Materials and Content”), is property of Shoppe Geō, or that of our licensors, and is protected by patent, trademark and/or copyright under United States and/or foreign laws. By using the Website, you will not obtain any ownership or intellectual property or other interest in any item or content on the Website. You may not use, download, upload, copy, print, display, perform, reproduce, publish, modify, delete, add to, license, post, transmit or distribute any Materials and Content from this Website in whole or in part, for any public or commercial purpose without the specific prior written permission of Shoppe Geō. Even if approved, none of our Materials and Content are to be modified, nor are they free to use, share or modify, even commercially, through the individual’s channel or another third party’s. Subject to your agreement and compliance with this Agreement, Shoppe Geō grants you a limited, non-exclusive, non-transferrable, non-assignable, revocable license to access, display, view, and use the content on the Website for your own personal, non-commercial use only. We may also impose rules for and limits on use of the website or restrict your access to part, or all, of the website without notice or penalty. We have the right to change these rules and/or limitations at any time, in our sole discretion.

THIRD PARTY SITES (MORE LEGAL STUFF)

In an effort to enhance your shopping experience and give our other customers the opportunity to purchase our merchandise, we may place limits on purchases and we do not authorize the purchase of commercial quantities of our merchandise. Under no circumstances should our product be resold onto third party sites, or sold commercially. Reselling our items commercially without proper verification of our wholesale company, GeoCentral, goes against our terms of use. As a result, violation of these terms will result in immediate termination of membership, and potential legal ramifications. We hold the right to terminate any membership at our discretion with or without notification to the infringing account(s). If you love our products and would like to carry them in your store, please  click here  to be redirected to our wholesale site to properly sign up and distribute our products at above wholesale prices.

We also may, among other things, restrict orders placed by or under the same customer account, the same credit card and/or orders that use the same billing and/or shipping address. We reserve the right to limit, cancel or prohibit orders that, in our judgment, appear to be placed in violation of this policy. We further reserve the right to cease doing business with customers who violate this policy. We may modify this policy at any time without prior notice. This policy applies to all purchases made off Shoppe Geo’s website, social media accounts, or any other form of owned/earned/referral channel. Upon purchasing our products, you are automatically agreeing to these terms and to use our products for strict personal use.

Already have an account? Login and visit My account to view order information or request a return.

I need this in my store!

Do you love our product so much you want to stock us? Please click the link below to be redirected to our wholesale site where you can register for a wholesale account.